Knowledge Management Advent – Door 2: Knowledge Cafes and Espresso Cafes #KMAdvent17

Time taken: Knowledge Café – 1-2 hours (Depending on how much time is available) Espresso Café – 30 minutes. A few weeks to organise and promote.

What are Knowledge Cafés and Espresso Cafés?

Cafés are facilitated conversations with groups of people, usually between 16 and 24 participants.1

The organiser explains how the process works and introduces the theme/ idea up for discussion then poses questions to the group e.g. What are the barriers to knowledge sharing in an organisation, how can we overcome them? The group is divided into smaller groups of 3 or 4 to discuss the questions. In some cases participants are encouraged to write thoughts on flipchart papers places on their tables. Depending on the size of the group it can be possible for participants to switch tables every 15 minutes or so.

Espresso cafés have the same overall goal but are adapted to run in just half an hour. A discussion is still posed to the group but discussions take part in twos.2

How can LKS support a Café and what are the benefits?

LKS staff can take a facilitative or consultant type role in running Cafés in their organisations. They can proactively organise and host a Café on a relevant topic for a team or group of staff to tease out the tacit knowledge. With cafes the onus is on the participants and their conversations so being the facilitator is not overly time consuming. Cafés encourage conversation, help problem solve and break down siloes.

Knowledge Management goals achieved

  • Connecting people to people
  • Sharing learning
  • Collegiate working

Knowledge Management stories

Case Study – Knowledge Café for Speech Language Therapists

Find out more

1David Gurteen –  Knowledge Cafes

2Conversational Leadership –  Espresso Cafes

Click here to view the Advent






Note on using the calendar:

The calendar is a PowerPoint slide deck. When you view the slideshow it becomes interactive. Click the door number once to reveal the cartoon behind, and then click the cartoon to reveal the tool. To go back to the calendar when you have opened a door click the image in the bottom right of the slide. You can view the doors in any order and view the next tool by clicking on anywhere in the slide.

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