Monthly Archives: April 2015

Top Tips for Setting up Resources for New SLAs by Rosalind McNally

The Health Information & Resources Library at Manchester Mental Health and Social Care Trust has recently established a Service Level Agreement with Blackburn with Darwen Public Health Department. I have found myself in a role where part of it is … Continue reading

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It’s quality assurance Jim, and it’s pretty much as expected … by Matt Holland

No one likes doing quality assurance. It’s hard work. A distraction from the real business of delivering services to users. On the other hand everyone likes the feeling of achievement that comes from getting a good score. This personal reflection … Continue reading

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Who sold you this then? Ten strategy writing tips for small libraries by Matt Holland

We are all strategists now. How do we write a strategy that goes beyond box ticking? Here are ten ideas taken from the experience of writing strategy for a small health library. Before you proceed, you need to read the … Continue reading

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