Situation: When I started at WHH as the new clinical librarian I had little experience of working in the acute sector. I was keen to learn a new subject area and thought it would be an ideal opportunity to analyse more deeply the way I presented my search results to the requestor. I had learnt from my time at LCFT that clinicians looked to the librarian to answer a question. Listening and asking clinicians what they would ideally like to receive sparked a renewed interest in presentation of results. I had piloted small ideas which involved a detailed email ‘signposting’ them to paragraphs in the text, attaching the results in order of importance, but I knew I could go a lot further with this approach.
After talking to other colleagues in the North West and attending HLG Glasgow I decided to pilot the idea of producing a report which synthesised the literature.
Task: My objectives were:
- To understand and find out what other librarians were doing in the UK.
- Develop knowledge and understanding of the new approach.
- Develop the new approach as a team, so we would all be doing the same standard of work.
- Develop a template to ensure consistency.
- Pilot the idea and ask for feedback.
- Attend HLG Glasgow to hear first-hand experiences.
- Evaluate the new initiative.
- Problem solving
- Developing a new service.
- Leadership skills, involving the whole team in the development.
- Advanced literature search skills
- Increased ability to be analytical.
- Critical appraisal skills
- Innovative skills
- Recognising an area for improvement.
- Improved literatures search service
- Increased confidence in developing a new service
- Greater understanding of clinical queries
- Greater satisfaction in producing literature search results.
- Increased awareness of the KES within the organisation.
- Producing reports which puts knowledge into action.
- Higher level of decision making.
- Marketing the concept of evidence-based practice.
- Helping to aid evidence-based decision making.
What I have Learnt:
- That it is important to question the services you are delivering, are there better ways to do what you are currently doing.
- Keep striving to improve the quality of what you do.
- Talk to your users and find out what would be the ideal service for them.
- Look at what other services are doing.
- Use your initiative.
- Work together as a team when piloting out a new idea, build confidence from within.
- Start small, always pilot an idea.
- Keep up-to-date with what is going on, attend conferences and read blogs and journals.
- Use the new approach to market your service.